Rethinking Trust

Rachel Botsman

In this episode, ISF Chief Executive Steve Durbin, sits down with trust expert, author, and lecturer at Oxford University, Rachel Botsman.

The conversation pays particular relevance to the recently released Threat Horizon 2024 report, deconstructing the concept of trust beyond the individual level and expanding it beyond into the business environment. Rachel provides great insight into the nature of trust, how trust differs from transparency, and how to build a culture of trust within your organisation.

…so many leaders sort of go with overconfidence during a crisis and think that’s where reassurance come from. But humility is like rocket fuel when it comes to trust, if you get it right as a leader…